Syncro Announces Universal Billing to Eliminate Missed Invoices and Recover Lost Revenue

Automates license-based billing and simplifies invoicing for MSPs

Syncro, a leading platform provider for growing Managed Service Providers (MSPs) and IT teams, today announced the launch of Universal Billing, a new feature that tackles one of the MSP industry’s most persistent problems: missed billing for third-party licenses.

This enhancement expands Syncro’s already powerful recurring billing engine by incorporating license data from third-party tools and services offered through the Syncro Marketplace into recurring invoices. By eliminating the need for manual reconciliation between vendor reports and PSAs, Universal Billing helps MSPs streamline operations, reduce errors and capture previously lost revenue.

“If I were to ask a room full of MSPs how many have lost revenue to third-party licenses being missed or inaccurately billed, every single hand would go up — including mine,” said Andy Cormier, channel chief at Syncro and a former MSP owner. “Universal Billing is our love letter to billing admins everywhere. We know how painful it is to manually reconcile licenses between vendors and your PSA. It's not just error-prone — it's a complete waste of time.”

Universal Billing automatically pulls daily license counts from supported Syncro Marketplace vendors, maps them to customers and incorporates them into recurring invoices with pinpoint accuracy, even as usage fluctuates. At launch, the feature supports Proofpoint and will expand to all Marketplace offerings by year-end, including Microsoft licensing through Syncro’s new XMM™ platform.

Philip Semplice, president and CEO at SafSecur said, “We moved our Proofpoint instance over to Syncro to take advantage of its new Universal Billing functionality, and this has completely eliminated the need to manually update our invoices each month. Best of all, it just works. With our previous syncing, it only updated once a month and was very unreliable. Also, the move had virtually no impact on us, and it was all on the backend. Moving our add-on business to Syncro was a wise decision.”

Key Benefits of Universal Billing

• Eliminates Manual Reconciliation: Automatically tracks and invoices third-party licenses with no manual entry required.
• Ensures Accurate Invoicing: Uses daily usage data to maintain billing precision as license counts change.
• Reduces Billing Errors: Minimizes human error by removing manual billing processes.
• Scales Easily: Supports a growing list of Marketplace vendors, with more integrations coming in 2025.
• Delivers Immediate ROI: Helps MSPs recover lost revenue and free up admin time.

Tom Bull, president and CEO of Two River Computer, commented, “My company is thrilled with Syncro’s new Universal Billing feature. During the initial setup, we discovered a few Proofpoint licenses we hadn't been billing for — an immediate win. Now we no longer have to spend time manually reconciling license counts each month. It’s a huge time saver for us and has turned into a great way to capture missed revenue. Can’t wait to see more integrations released for Universal Billing.”

Supporting MSP Growth

As MSPs expand their service offerings and manage more tools and vendors, accurate billing becomes increasingly complex. Universal Billing is part of Syncro’s mission to help MSPs operate more efficiently, reduce administrative burden, and improve profitability without adding complexity.

Availability

Universal Billing is available now for all Syncro users.

About Syncro

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably.

Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations.

Learn more at syncromsp.com or follow Syncro on LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250624072008/en/

New feature tackles one of the MSP industry’s most persistent problems: missed billing for third-party licenses.