Urgently Announces Third Quarter 2023 Financial Results

Strong Gross Profit Growth Reflects Operational Execution Against Strategic Initiatives

Urgent.ly Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today reported financial results for the third quarter ended September 30, 2023.

As previously announced, the acquisition by Urgently of Otonomo Technologies Ltd. (“Otonomo”) (the “Merger”) closed on October 19, 2023 during Urgently’s fourth quarter, and Urgently’s common stock began trading on Nasdaq on the same day. This press release reflects financial results for the three and nine months ended September 30, 2023 and 2022 for each of Urgently and Otonomo on a standalone basis. Also presented herein are certain non-GAAP financial measures presented on a standalone basis for each of Urgently and Otonomo and on a combined company basis. Urgently’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2023 that will be filed with the Securities and Exchange Commission (the “SEC”) only reflects Urgently’s financial results for the periods presented therein. The Annual Report on Form 10-K for the fiscal year ended December 31, 2023 that Urgently will file with the SEC will be presented on a combined company basis.

Urgently's Third Quarter 2023 Highlights:

  • Revenue of $46.0 million, a decrease of 12% year over year.
  • Gross profit of $9.2 million, an increase of 52% year over year.
  • Gross margin of 20% compared to 12% from the prior year period.
  • GAAP operating loss of $5.8 million compared to GAAP operating loss of $13.1 million from the prior year period, a reduction of 55%.
  • Non-GAAP operating loss of $3.5 million compared to Non-GAAP operating loss of $12.4 million from the prior year period, a reduction of 71%.
  • Approximately 290,000 dispatches completed.
  • Consumer satisfaction score of 4.5.

Urgently's Third Quarter Year-to-Date 2023 Highlights:

  • Revenue of $139.6 million, an increase of 3% year over year.
  • Gross profit of $27.7 million, an increase of 136% year over year.
  • Gross margin of 20% compared to 9% from the prior year period.
  • GAAP operating loss of $22.3 million compared to GAAP operating loss of $45.1 million from the prior year period, a reduction of 51%.
  • Non-GAAP operating loss of $13.1 million compared to Non-GAAP operating loss of $42.1 million from the prior year period, a reduction of 69%.
  • Approximately 879,000 dispatches completed.
  • Consumer satisfaction score of 4.5.

“I’m pleased with our solid performance during the third quarter, which reflects the progress of our profitability-driven organizational optimization initiatives,” said Matt Booth, CEO of Urgently. “We believe we are in the very early stages of a large and transformative market opportunity driven by technological innovations. As we look ahead, we are committed to leading the transformation to connected mobility and we look forward to continuing to improve proactive and preventative customer experiences.”

Booth continued, “We are incredibly proud of the significant milestones we achieved over the past month. We successfully completed the acquisition of Otonomo, which further strengthens Urgently’s unique market position as a leading roadside assistance software provider. In addition, we completed our listing on Nasdaq, which underscores our belief in the long-term growth prospects of this business and the strategic steps we are taking to drive value to shareholders. Finally, we are showing tremendous improvements from our profitability led initiatives.”

Earnings Conference Call and Audio Webcast

Urgently will host a conference call to discuss the third quarter 2023 financial results on November 14, 2023 at 8:00 a.m. Eastern Time. The conference call can be accessed live over the phone by dialing 1-844-825-9789 (USA) or 1-412-317-5180 (International). The conference call replay will be available from 11:00 a.m. Eastern Time on November 14, 2023, through November 28, 2023, by dialing 1-844-512-2921 (USA) or 1-412-317-6671 (International). The replay passcode will be 10183996.

The call will also be webcast live from Urgently’s investor relations website at https://investors.geturgently.com. Following the completion of the call, a recorded replay of the webcast will be available on the website.

About Urgently

Urgently keeps vehicles and people moving by delivering safe, innovative, and exceptional mobility assistance experiences. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com.

Non-GAAP Financial Measures

In addition to our financial information presented in accordance with GAAP, we believe Non-GAAP Operating Loss is useful to investors in evaluating our operating performance. We use the non-GAAP financial measure to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that the non-GAAP financial measure, when taken together with the corresponding GAAP financial measure, may be helpful to investors because it provides consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. The non-GAAP financial measure is presented for supplemental informational purposes only, has limitations as an analytical tool, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP and may be different from a similarly-titled non-GAAP financial measure used by other companies. In addition, other companies, including companies in our industry, may calculate a similarly-titled non-GAAP financial measure differently or may use other measures to evaluate their performance, which could reduce the usefulness of the non-GAAP financial measure presented herein as a tool for comparison.

A reconciliation is provided below for the non-GAAP financial measure to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measure and the reconciliation of the non-GAAP financial measure to our most directly comparable GAAP financial measure, and not to rely on any single financial measure to evaluate our business. We define Non-GAAP Operating Loss as operating loss, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs.

For a discussion of Non-GAAP Operating Expenses, please see the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Urgently’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2023, which will be filed with the SEC by November 14, 2023.

Forward Looking Statements

This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, including, without limitation, statements regarding Urgently’s profitability; the expected benefits of the Merger; the market position of the combined company against current and future competitors; and any assumptions underlying any of the foregoing, are forward-looking statements.

There are a significant number of factors that could cause actual results to differ materially from statements made in this press release and our earnings call, including but not limited to: risks associated with our ability to raise funds through future financings and the sufficiency of our cash and cash equivalents to meet our liquidity needs; our history of losses; our limited operating history; our ability to integrate and realize potential benefits from the Merger; our ability to service our debt and comply with our debt agreements; our ability to retain customers and expand existing customers’ use of our platform; our ability to attract new customers; our ability to expand into new solutions, technologies and geographic regions; our ability to adequately forecast consumer demand and optimize our network of service providers; our ability to compete in the markets in which we participate; our ability to comply with laws and regulations applicable to our business; and expectations regarding the impact of weather events, natural disasters or health epidemics, including the COVID-19 pandemic and the war between Hamas and Israel, on our business. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our filings with the Securities and Exchange Commission, including in our Registration Statement on Form S-1, as amended, which was declared effective by the SEC on October 19, 2023 (the “Registration Statement”), our quarterly reports on Form 10-Q, and other filings and reports that we may file from time to time with the SEC. Forward-looking statements represent our beliefs and assumptions only as of the date of this press release. We disclaim any obligation to update forward-looking statements.

Unaudited Condensed Consolidated Balance Sheets for Urgently

(in thousands)

 

 

 

September 30,

2023

 

 

December 31,

2022

 

ASSETS

 

 

 

 

 

 

Current assets:

 

 

 

 

 

 

Cash and cash equivalents

 

$

8,673

 

 

$

6,357

 

Restricted cash

 

 

1,050

 

 

 

1,050

 

Accounts receivable, net

 

 

25,719

 

 

 

33,966

 

Prepaid expenses and other current assets

 

 

1,773

 

 

 

2,102

 

Total current assets

 

 

37,215

 

 

 

43,475

 

Right-of-use assets

 

 

1,977

 

 

 

2,485

 

Property and equipment, net

 

 

308

 

 

 

414

 

Intangible assets, net

 

 

31

 

 

 

31

 

Other non-current assets

 

 

456

 

 

 

538

 

Total assets

 

$

39,987

 

 

$

46,943

 

LIABILITIES, REDEEMABLE CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' DEFICIT

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

 

Accounts payable

 

$

12,692

 

 

$

7,536

 

Accrued expenses

 

 

18,203

 

 

 

13,122

 

Accrued interest

 

 

13,368

 

 

 

6,689

 

Deferred revenue, current

 

 

154

 

 

 

349

 

Current lease liabilities

 

 

636

 

 

 

740

 

Derivative liability, current

 

 

31,142

 

 

 

 

Current portion of long-term debt, net

 

 

62,710

 

 

 

 

Total current liabilities

 

 

138,905

 

 

 

28,436

 

Long-term lease liabilities

 

 

1,674

 

 

 

2,120

 

Long-term debt, net

 

 

65,560

 

 

 

99,443

 

Derivative liability

 

 

928

 

 

 

32,765

 

Warrant liability

 

 

11,479

 

 

 

13,957

 

Other long-term liabilities

 

 

9,076

 

 

 

5,059

 

Total liabilities

 

 

227,622

 

 

 

181,780

 

Redeemable convertible preferred stock

 

 

46,334

 

 

 

46,334

 

Stockholders' deficit:

 

 

 

 

 

 

Common stock

 

 

 

 

 

 

Additional paid-in capital

 

 

48,549

 

 

 

48,327

 

Accumulated deficit

 

 

(282,518

)

 

 

(229,498

)

Total stockholders' deficit

 

 

(233,969

)

 

 

(181,171

)

Total liabilities, redeemable convertible preferred stock and stockholders' deficit

 

$

39,987

 

 

$

46,943

 

Unaudited Condensed Consolidated Balance Sheets for Otonomo

(in thousands)

 

 

 

September 30,

2023

 

 

December 31,

2022

 

ASSETS

 

 

 

 

 

 

Current assets:

 

 

 

 

 

 

Cash and cash equivalents

 

$

45,448

 

 

$

22,448

 

Restricted cash

 

 

291

 

 

 

346

 

Short-term deposits

 

 

10,423

 

 

 

62,262

 

Marketable securities

 

 

57,456

 

 

 

55,587

 

Accounts receivable, net

 

 

930

 

 

 

1,271

 

Prepaid expenses and other current assets

 

 

1,004

 

 

 

3,043

 

Total current assets

 

 

115,552

 

 

 

144,957

 

Right-of-use assets

 

 

1,061

 

 

 

2,040

 

Property and equipment, net

 

 

657

 

 

 

1,043

 

Other non-current assets

 

 

426

 

 

 

606

 

Total assets

 

$

117,696

 

 

$

148,646

 

LIABILITIES, REDEEMABLE CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' DEFICIT

 

 

 

 

 

 

Current liabilities:

 

 

 

 

 

 

Accounts payable

 

$

775

 

 

$

1,020

 

Accrued expenses and other payables

 

 

8,725

 

 

 

11,123

 

Deferred revenue, current

 

 

378

 

 

 

216

 

Current lease liabilities

 

 

441

 

 

 

729

 

Total current liabilities

 

 

10,319

 

 

 

13,088

 

Long-term lease liabilities

 

 

560

 

 

 

1,225

 

Warrant liability

 

 

 

 

 

155

 

Other long-term liabilities

 

 

 

 

 

750

 

Total liabilities

 

 

10,879

 

 

 

15,218

 

Stockholders' deficit:

 

 

 

 

 

 

Common stock

 

 

 

 

 

 

Additional paid-in capital

 

 

374,957

 

 

 

370,412

 

Accumulated deficit

 

 

(268,140

)

 

 

(236,984

)

Total stockholders' deficit

 

 

106,817

 

 

 

133,428

 

Total liabilities, redeemable convertible preferred stock and stockholders' deficit

 

$

117,696

 

 

$

148,646

 

Unaudited Condensed Statements of Operations for the Three Months Ended September 30, 2023

(in thousands)

 

 

 

Urgently

 

 

Otonomo

 

Revenue

 

$

46,047

 

 

$

1,570

 

Cost of revenue

 

 

36,869

 

 

 

442

 

Cloud infrastructure

 

 

 

 

 

493

 

Gross profit

 

 

9,178

 

 

 

635

 

Operating expenses:

 

 

 

 

 

 

Research and development

 

 

3,667

 

 

 

2,683

 

Sales and marketing

 

 

899

 

 

 

1,407

 

Operations and support

 

 

5,418

 

 

 

 

General and administrative

 

 

4,978

 

 

 

4,874

 

Depreciation and amortization

 

 

64

 

 

 

164

 

Contingent consideration expense

 

 

 

 

 

6

 

Total operating expenses

 

 

15,026

 

 

 

9,134

 

Operating loss

 

 

(5,848

)

 

 

(8,499

)

Other income (expense), net:

 

 

 

 

 

 

Interest expense

 

 

(15,438

)

 

 

 

Interest income

 

 

 

 

 

1,159

 

Change in fair value of derivative liability

 

 

(5,504

)

 

 

 

Change in fair value of warrant liability

 

 

(2,035

)

 

 

 

Other

 

 

(27

)

 

 

(610

)

Total other expense, net

 

 

(23,004

)

 

 

549

 

Loss before income taxes

 

 

(28,852

)

 

 

(7,950

)

Provision for income taxes

 

 

 

 

 

298

 

Net loss

 

$

(28,852

)

 

$

(8,248

)

Unaudited Condensed Statements of Operations for the Three Months Ended September 30, 2022

(in thousands)

 

 

 

Urgently

 

 

Otonomo

 

Revenue

 

$

52,134

 

 

$

1,965

 

Cost of revenue

 

 

46,078

 

 

 

1,002

 

Cloud infrastructure

 

 

 

 

 

1,342

 

Gross profit (loss)

 

 

6,056

 

 

 

(379

)

Operating expenses:

 

 

 

 

 

 

Research and development

 

 

4,552

 

 

 

5,750

 

Sales and marketing

 

 

1,431

 

 

 

5,398

 

Operations and support

 

 

9,976

 

 

 

 

General and administrative

 

 

3,152

 

 

 

4,417

 

Depreciation and amortization

 

 

77

 

 

 

955

 

Contingent consideration income

 

 

 

 

 

(6,191

)

Impairment of goodwill

 

 

 

 

 

12,687

 

Impairment of intangible assets

 

 

 

 

 

13,569

 

Total operating expenses

 

 

19,188

 

 

 

36,585

 

Operating loss

 

 

(13,132

)

 

 

(36,964

)

Other income (expense), net:

 

 

 

 

 

 

Interest expense

 

 

(11,324

)

 

 

 

Interest income

 

 

3

 

 

 

219

 

Change in fair value of warrant liability

 

 

2,144

 

 

 

 

Warrant expense

 

 

(736

)

 

 

 

Other

 

 

(12

)

 

 

(300

)

Total other expense, net

 

 

(9,925

)

 

 

(81

)

Loss before income taxes

 

 

(23,057

)

 

 

(37,045

)

Provision for income taxes

 

 

 

 

 

288

 

Net loss

 

$

(23,057

)

 

$

(37,333

)

Unaudited Condensed Statements of Operations for the Nine Months Ended September 30, 2023

(in thousands)

 

 

 

Urgently

 

 

Otonomo

 

Revenue

 

$

139,602

 

 

$

5,035

 

Cost of revenue

 

 

111,905

 

 

 

2,086

 

Cloud infrastructure

 

 

 

 

 

1,782

 

Gross profit

 

 

27,697

 

 

 

1,167

 

Operating expenses:

 

 

 

 

 

 

Research and development

 

 

11,077

 

 

 

8,888

 

Sales and marketing

 

 

2,846

 

 

 

7,919

 

Operations and support

 

 

18,665

 

 

 

 

General and administrative

 

 

17,215

 

 

 

15,782

 

Depreciation and amortization

 

 

198

 

 

 

312

 

Contingent consideration expense

 

 

 

 

 

2,067

 

Total operating expenses

 

 

50,001

 

 

 

34,968

 

Operating loss

 

 

(22,304

)

 

 

(33,801

)

Other income (expense), net:

 

 

 

 

 

 

Interest expense

 

 

(39,608

)

 

 

 

Interest income

 

 

 

 

 

3,540

 

Change in fair value of derivative liability

 

 

1,523

 

 

 

 

Change in fair value of warrant liability

 

 

3,525

 

 

 

 

Warrant expense

 

 

(1,047

)

 

 

 

Gain on debt extinguishment

 

 

4,913

 

 

 

 

Other

 

 

(22

)

 

 

(410

)

Total other expense, net

 

 

(30,716

)

 

 

3,130

 

Loss before income taxes

 

 

(53,020

)

 

 

(30,671

)

Provision for income taxes

 

 

 

 

 

374

 

Net loss

 

$

(53,020

)

 

$

(31,045

)

Unaudited Condensed Statements of Operations for the Nine Months Ended September 30, 2022

(in thousands)

 

 

 

Urgently

 

 

Otonomo

 

Revenue

 

$

135,623

 

 

$

4,916

 

Cost of revenue

 

 

123,870

 

 

 

2,343

 

Cloud infrastructure

 

 

 

 

 

3,834

 

Gross profit (loss)

 

 

11,753

 

 

 

(1,261

)

Operating expenses:

 

 

 

 

 

 

Research and development

 

 

12,951

 

 

 

16,406

 

Sales and marketing

 

 

4,275

 

 

 

15,901

 

Operations and support

 

 

28,918

 

 

 

 

General and administrative

 

 

10,515

 

 

 

15,489

 

Depreciation and amortization

 

 

221

 

 

 

2,683

 

Contingent consideration income

 

 

 

 

 

(7,732

)

Impairment of goodwill

 

 

 

 

 

49,687

 

Impairment of intangible assets

 

 

 

 

 

22,354

 

Total operating expenses

 

 

56,880

 

 

 

114,788

 

Operating loss

 

 

(45,127

)

 

 

(116,049

)

Other income (expense), net:

 

 

 

 

 

 

Interest expense

 

 

(20,523

)

 

 

 

Interest income

 

 

6

 

 

 

221

 

Change in fair value of warrant liability

 

 

3,916

 

 

 

 

Warrant expense

 

 

(962

)

 

 

 

Other

 

 

(75

)

 

 

128

 

Total other expense, net

 

 

(17,638

)

 

 

349

 

Loss before income taxes

 

 

(62,765

)

 

 

(115,700

)

Provision for income taxes

 

 

 

 

 

568

 

Net loss

 

$

(62,765

)

 

$

(116,268

)

Non-GAAP Financial Measures: Reconciliation of Operating Loss to Non-GAAP Operating Loss
(in thousands)
 

For the Three Months Ended September 30, 2023

 

 

Urgently

 

 

Otonomo

 

 

Combined

 

Operating loss

 

$

(5,848

)

 

$

(8,499

)

 

$

(14,347

)

Add: Depreciation and amortization expense

 

 

64

 

 

 

164

 

 

 

228

 

Add: Stock-based compensation expense

 

 

69

 

 

 

1,052

 

 

 

1,121

 

Add: Non-recurring transaction costs

 

 

1,970

 

 

 

852

 

 

 

2,822

 

Add: Restructuring costs

 

 

201

 

 

 

46

 

 

 

247

 

Add: Contingent consideration expense (income)

 

 

 

 

 

6

 

 

 

6

 

Non-GAAP operating loss

 

$

(3,544

)

 

$

(6,379

)

 

$

(9,923

)

For the Three Months Ended September 30, 2022

 

 

Urgently

 

 

Otonomo

 

 

Combined

 

Operating loss

 

$

(13,132

)

 

$

(36,964

)

 

$

(50,096

)

Add: Depreciation and amortization expense

 

 

77

 

 

 

955

 

 

 

1,032

 

Add: Stock-based compensation expense

 

 

110

 

 

 

2,571

 

 

 

2,681

 

Add: Non-recurring transaction costs

 

 

120

 

 

 

31

 

 

 

151

 

Add: Restructuring costs

 

 

427

 

 

 

 

 

 

427

 

Add: Contingent consideration expense (income)

 

 

 

 

 

(6,191

)

 

 

(6,191

)

Add: Impairment of goodwill and intangible assets

 

 

 

 

 

26,256

 

 

 

26,256

 

Non-GAAP operating loss

 

$

(12,398

)

 

$

(13,342

)

 

$

(25,740

)

For the Nine Months Ended September 30, 2023

 

 

Urgently

 

 

Otonomo

 

 

Combined

 

Operating loss

 

$

(22,304

)

 

$

(33,801

)

 

$

(56,105

)

Add: Depreciation and amortization expense

 

 

198

 

 

 

312

 

 

 

510

 

Add: Stock-based compensation expense

 

 

222

 

 

 

4,231

 

 

 

4,453

 

Add: Non-recurring transaction costs

 

 

8,449

 

 

 

4,920

 

 

 

13,369

 

Add: Restructuring costs

 

 

337

 

 

 

1,654

 

 

 

1,991

 

Add: Contingent consideration expense (income)

 

 

 

 

 

2,067

 

 

 

2,067

 

Non-GAAP operating loss

 

$

(13,098

)

 

$

(20,617

)

 

$

(33,715

)

For the Nine Months Ended September 30, 2022

 

 

Urgently

 

 

Otonomo

 

 

Combined

 

Operating loss

 

$

(45,127

)

 

$

(116,049

)

 

$

(161,176

)

Add: Depreciation and amortization expense

 

 

221

 

 

 

2,683

 

 

 

2,904

 

Add: Stock-based compensation expense

 

 

411

 

 

 

7,451

 

 

 

7,862

 

Add: Non-recurring transaction costs

 

 

1,339

 

 

 

1,083

 

 

 

2,422

 

Add: Restructuring costs

 

 

1,054

 

 

 

 

 

 

1,054

 

Add: Contingent consideration expense (income)

 

 

 

 

 

(7,732

)

 

 

(7,732

)

Add: Impairment of goodwill and intangible assets

 

 

 

 

 

72,041

 

 

 

72,041

 

Non-GAAP operating loss

 

$

(42,102

)

 

$

(40,523

)

 

$

(82,625

)

 

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