AVOXI Embeds AI into Cloud Voice Platform for Advanced Capabilities

New Features Further Orchestrate and Increase Sophistication for How Enterprises Manage Global Voice

AVOXI, a global leader in cloud voice software for contact centers, today announced new capabilities in the AVOXI Cloud Voice Platform that reflect growing customer adoption of AI-powered voice features. As companies become more sophisticated in how they manage and orchestrate global voice infrastructure, AVOXI is expanding its platform with intelligent tools that improve call performance, automate issue detection, and enhance outbound engagement.

“AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,” said Barbara Dondiego, CEO of AVOXI. “These enhanced capabilities demonstrate how our customers are evolving to leverage advanced voice features to efficiently scale and better serve customers.”

NEW: AVOXI’s Proactive Service Uses AI to Monitor Call Quality, Maximize Number Uptime

AVOXI’s new Proactive Service leverages AI to detect and diagnose phone number issues in real time, before they impact customer service and sales operations. This capability automatically monitors voice performance at the number level, identifies potential disruptions, and creates support cases without requiring manual oversight or IT team intervention.

A finalist for “Best of Show” at Enterprise Connect, Proactive Service is in pilot with more than a dozen large organizations. During the pilot, which spans more than 100 countries and actively monitors over 7,500 business critical phone numbers and more than one million calls per month, AVOXI Proactive Service has detected and initiated resolution of 97% of service cases, most often before its customers were even aware of any issues.

NEW: Intelligent Caller ID Increases Answer Rates, Simplifies Global Outbound Voice

AVOXI’s new Intelligent Caller ID feature uses AI to automatically determine the best outbound number to display based on the call recipient’s location, regardless of where the call originates. This not only improves answer rates with familiar, localized numbers, but also eliminates the manual effort, and potential for human error, often required to manage caller ID settings across regions or platforms.

With centralized configuration through the AVOXI platform, Intelligent Caller ID streamlines workflows for global contact centers, increases agent efficiency, and ensures enterprises reach more customers faster.

NEW: AVOXI Digest Sets the Standard for Voice Performance Visibility and Awareness

AVOXI Digest is a dynamically customizable report that gives enterprises a full view of global voice operations, offering high-level summaries, granular activity insights, and trend analysis across regions and numbers. Delivered weekly, it allows teams to more easily monitor quality, understand usage patterns, and make smarter decisions about voice infrastructure and routing strategy.

SIP Refer and Advanced Messaging Streamline Call Flow Across Platforms

As enterprises consolidate voice infrastructure and seek to stream calls to multiple platforms, AVOXI’s SIP Refer and Advanced SIP Messaging provide intelligent call routing that reduces cost and complexity, while improving performance. These capabilities enable dynamic call transfers between systems, allowing contact centers to move calls off high-cost platforms like CCaaS, route customers to third-party providers, or shift between agents with full context.

By minimizing the number of platforms in the call path, AVOXI helps global organizations lower per-call costs, improve call quality, and embed services like AI apps and fraud detection directly into the call path. The result is a more efficient, secure, and scalable voice orchestration model, tailored to ensure contact centers deliver desired customer experiences.

Proactive Service, Intelligent Caller ID, AVOXI Digest and SIP Refer are available via AVOXI Premium Cloud Service and / or Premium AI Cloud Service. Premium and Premium AI Cloud Service serve as advanced market solutions for enterprises that need to deploy and manage voice at global scale. Cloud Service package details can be found on AVOXI’s pricing page.

Visit www.avoxi.com to learn more.

About AVOXI

AVOXI delivers a new generation of international cloud voice solutions to companies with global reach for their contact centers and other mission-critical enterprise communications. AVOXI’s software-led approach provides clients with automation, visibility and intelligence, to deliver unmatched global service and virtual numbers, enabling AVOXI’s 5,000+ clients to more effectively use voice to serve customers across geographic markets. Visit www.avoxi.com for more information.

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“AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,” said Barbara Dondiego, CEO of AVOXI."