Rush Sees 25% Increase in Responses as Press Ganey’s Integration with Epic Sets New Standard for Real-Time Patient Insights

October 01, 2025 at 08:00 AM EDT

Press Ganey, a leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, is advancing the future of patient engagement through its seamless integration with Epic. Health systems that lead the nation in clinical care—like Rush University System for Health—are now also leading the way in patient-centered innovation.

With the PX Connect Suite fully integrated into Epic’s Cheers and MyChart applications, leading institutions are seeing rapid, measurable success. At Rush, this cutting-edge integration has driven a 25% increase in post-visit patient experience survey response rates. This leap is unlocking faster, richer insights and empowering clinicians to elevate care in real time.

“Patient feedback is central to everything we do at Rush,” said Phil Shaw, Director of Patient Experience at Rush University Medical Center. “By meeting patients where they already are—on MyChart—we’ve seen measurable improvements in engagement and responsiveness. The integration with Press Ganey has been seamless and impactful.”

Innovation in Action: From Feedback to Frontline Response

The integration enables health systems to deliver Press Ganey’s post-visit surveys directly through Epic MyChart, capturing feedback via a trusted channel patients use regularly shortly after care. These responses are then analyzed by Press Ganey’s advanced AI and, when appropriate, surfaced to frontline teams via Epic’s Cheers platform. The result? Actionable insights at the point of care—allowing caregivers to anticipate patient needs, detect risk, and ensure every encounter is centered on compassion, safety, and trust.

“Embedding patient feedback into the clinical environment creates a real-time loop that supports trust and continuous improvement,” said Darren Dworkin, President and Chief Operating Officer of Press Ganey. “By connecting insights to the tools care teams already use, we’re helping health systems respond faster and drive meaningful change where it matters most.”

As highlighted during its rollout last summer, the PX Connect Suite is also enabling new capabilities, including:

AI-driven feedback summarization, empowering leaders with digestible, real-time narratives
Automated alerts and triggers embedded directly into Epic workflows
Seamless use of natural language processing to capture and elevate patient voices
Rapid deployment through Epic Workshop
Surfacing positive feedback to care teams, to improve engagement and help frontline staff understand the deep appreciation their patients have for them
Improved integration of clinical quality metrics, a key driver of positive patient experience

A number of leading health systems across the country are embracing this integration to transform how they connect with patients and families. These include Tampa General, Vanderbilt University Medical Center, ECU Health, Montage Health, Sutter Health, VHC Health, and many others who recognize that delivering the best care starts with listening deeply and acting swiftly.

Patient feedback plays a pivotal role in how health systems build trust and personalize care. From ambulatory clinics to complex inpatient stays, PX Connect Suite ensures every patient voice is heard, understood, and acted upon, instantly. For health systems focused on safety, trust, and performance, it is a critical step forward.

Epic, MyChart, and Cheers are trademarks or registered trademarks of Epic Systems Corporation.

To learn more about PX Connect Suite, contact us for a demo.

About Press Ganey

Press Ganey is a leading global provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. Press Ganey is recognized by Gartner^® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.

About Rush

Rush is a nonprofit health system that includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as an extensive provider network and numerous outpatient care facilities. Rush University Medical Center is ranked among the top hospitals in the nation by U.S. News & World Report and consistently is named among the top academic medical centers for excellence in patient care by Vizient Inc. and a Top Teaching Hospital by The Leapfrog Group. Rush University comprises three colleges: Rush Medical College, the College of Nursing and the College of Health Sciences.