ITSM Veteran and Author, Barclay Rae, Leads 3-Part EasyVista Webinar Series

September 13, 2023 at 09:00 AM EDT

EasyVista continues to provide customers with world-class opportunities to learn about ITSM.

EasyVista, a leading end-to-end service experience platform provider, has announced their 3-part webinar partnership series, Reaping the Rewards of Automation and Experience Management with Barclay Rae. The first episode goes live September 13, 2023 at 11 AM EST, 16:00 BST.

The 3-part series is led by Barclay Rae, a well-known ITSM consultant, author, and podcaster of the show Enterprise Digital. Rae has been working as a management consultant since the early 1990s and has an impressive background that includes helping in authoring ITIL 4 and SDI. He currently runs his own consulting company, BRC, which is focused on providing companies with guidance on building teams, management, and business governance, as well as providing educational content and services via presentations, content, and workshops. The focus of BRC is to help organizations and individuals navigate through change successfully.

The webinar will answer the question, “What are the basics of good service management practice?” Topics covered include core service desk and support management, knowledge management, service performance management (SLAs and XLAs), asset management, and more. At the core of the webinar, Rae will dive into why these are fundamental to implementation and transformation, and how they work with DevOps and AI. Companies who already use EasyVista or are exploring end-to-end service management platforms would greatly benefit from the webinar series. The two following episodes will go live on October 11th and November 22nd 11 AM EST, 16:00 BST.

This 3-part webinar series partnership with Barclay Rae, an industry expert, shows EasyVista’s commitment to providing not just a high-quality product, but also training and education to make sure customers are well-versed in the industry.

For more information about EasyVista visit www.easyvista.com.

About EasyVista

EasyVista is a leading IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their IT service, support, and IT operations. Today, EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries. Learn more at www.easyvista.com.