NEW YORK - May 22, 2018 - PRLog -- In a recent media meet, one of the representatives of the Elision Technolab LLP, more commonly known as, Elisiontec has announced to offer Call Center CRM Integration Services. This service is launched for call centers and customer care centers that are using two different solutions listed below:
1. Contact center solution aka Call center software
2. CRM solution
The company will integrate both of these solutions so they can be used within a single sign on. It means the company will make a provisioning with their CRM Call Center Integration in a way that both solutions can be used within any one of the mentioned systems. In simpler words, the CRM system can be accessed and updated from call center software itself and the call center dialer can be available within the CRM solution. This solution will provide flexibility of using and operating both solutions with a single sign on.
The company will provide Call Center CRM integration for any open source and custom call center software and CRM systems.
List of CRM Call Center Integration services offered by the company:
· VICIDial vTiger Integration
· VICIDial Zoho Integration
· VICIDial custom CRM integration
· Custom Call center CRM integration
· And more
Explore the video walkthrough of the single sign on solution achieved with Call center CRM Integration
https://www.youtube.com/embed/1htBGbfJPdI
VICIDial vTiger Integration : https://www.youtube.com/embed/KAyclKr0SCc
"We can integrate existing call center software and CRM solution without disturbing the current flow and assuring there is no data loss. This can be really beneficial for those call centers and customer care centers that have been using these two systems for many years and looking at integration as a risky process. We can assure no loss and only gain for our clients," shared Mehul Shah.
Key benefits of CRM Call Center Solution Integration:
· Access and use two systems with single sign on
· Save time
· Increase agent productivity
· Reduce human errors
· Keep records up-to-date in both systems
· Provider personalized and real-time support to clients
· Increase customer satisfaction
· Improved ROI
· And more
About Elisiontec
Elisiontec, is a leading IT company based in Ahmedabad, Gujarat, India. The company offers a wide range of omnichannel VoIP solutions for unified communication to enterprises as well as innovative solutions for improved customer support. The Call Center CRM Integration is one of the client-centric services offered by the company to improve customer support and revenues. To explore more services, please visit http://www.elisiontec.com/crm-callcenter-integration/
Contact
Elision Technolab LLP
***@gmail.com
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