(BPT) - Since AI entered the workplace, organizations are changing fast, and their teams can't keep up. Nearly three-quarters of frontline workers surveyed report experiencing skill gaps, according to a recent McKinsey survey, and those gaps are bound to widen as AI accelerates the pace and volume of product innovation and process changes. The pressure to close that gap often falls on the teams who build training for customer-facing roles - sales enablement, customer success, support, IT, Product Marketing and operations - and the L&D teams whose resources are being stretched to their limits.
It's why a growing number of companies are turning to Articulate, whose AI-powered platform is built to help customer-facing teams create training to help build their skills in the era of constant, rapid change.
"You can't buy the training that matters most to your business off a shelf. It's specific to your products, your customers, your way of working," said Monika Saha, Chief Commercial Officer at Articulate. "For most businesses, that kind of proprietary training has always been the hardest to get right and the fastest to go stale, and AI has only shortened its shelf life. That's what we're making easier to build and maintain."
A platform built for every team
Articulate is the market-leading platform for building proprietary workplace training. Its newest release extends that capability in two directions. Nova, an AI agent built into Articulate 360 and backed by 20+ years of learning science, gives L&D teams more range. Frontline brings the same learning science and quality standards to teams across the business.
Frontline is built for the teams closest to the customer. It empowers sales enablement leaders, support managers and more to build training directly. Those teams can build their own training while still operating within the standards L&D already set, including brand guidelines and governance.
Nova is an AI agent that handles complex workflows that used to span multiple applications, including multi-format translation, AI-avatar video and training kit generation. Each is grounded in instructional design principles, turning information across the business into training that people can learn, retain and apply. Nova is built into every eligible Articulate 360 subscription.
New enterprise integrations connect Articulate to the tools teams already use, from source material through publishing: pulling content from Google Drive and OneDrive, and launching training creation directly from Claude, ChatGPT or Microsoft Copilot. On the publishing end, teams can publish training directly to Thinkific in one click, or use Connected Packages.
As organizations rethink how they prepare employees for a rapidly changing workplace, the focus is shifting from simply adopting AI to helping people grow with it. By combining their deep expertise in learning science and what's possible with AI, Articulate is helping build a workforce ready for whatever comes next.
